Good news! Transferring your Cricket service from one phone to another just got easier by using eSIM. With eSIM, there’s no need for a physical SIM card, making setup quick and hassle-free.
What is eSIM?
eSIM (embedded SIM) is built right into your phone, removing the need for handing and inserting a penny-sized SIM card. The eSIM connects your phone to the mobile network digitally.
Here’s what you’ll like about it:
- It’s more secure. The embedded eSIM makes it difficult to be lost or stolen
- It’s easy to install: no need to handle a tiny SIM card
- Faster, easier setup on compatible devices
How do I transfer from iPhone to iPhone?
Before you start, make sure:
- You're signed in to both devices with your Apple Account
- Your previous iPhone is unlocked using the device passcode
- Both devices are nearby with Bluetooth turned on
- Both devices are on iOS 18.4 or later
Transfer during new iPhone setup
If you are setting up a new iPhone, follow these steps:- When prompted during the initial device setup, tap Transfer from Nearby iPhone
- Choose the phone number or cellular plan you want to transfer
- Follow the on-screen prompts on both your old and new phones to complete the setup
Transfer after initial setup
If you’ve already set up your new iPhone follow these steps:- Open Settings on your new iPhone
- Tap Cellular
- Tap Set Up Cellular or Add eSIM
- Choose a cellular plan or tap Transfer From Nearby iPhone
- Follow the prompts on your old iPhone to confirm the transfer
- Enter the verification code from the new iPhone if prompted
- Wait for activation (this may take a few minutes)
- If prompted, tap Finish Setting Up Your Carrier's Cellular Plan
- Make a test call to confirm service is working
Once your new phone Is active, your old pSIM or electronic SIM will deactivate automatically.
Need help?
Visit Apple Support Set up eSIM on iPhone - Apple Support or call Cricket at 1-800-CRICKET (800-274-2538).
How do I transfer from Android to Android?
You can transfer your number between most Android phones using eSIM by following the steps below:
- Open Settings on your new phone
- Tap Network & internet (or Connections)
- Select SIMs or SIM Manager
- Tap Add eSIM
- Choose Transfer SIM from another device
- On your old phone, confirm the transfer using your PIN or screen lock
- Follow the prompts to complete setup
- Make a test call to confirm service is working
How do I transfer from Android to iPhone?
You can transfer your Cricket service from an Android phone to an iPhone using eSIM.Before you start
- Ensure both devices have the latest software updates installed
- Place both phones next to each other
- Keep both screens on so you can follow the prompts
Follow these steps:
- On your iPhone, open Settings
- Tap Set Up Cellular
- If your iPhone is already set up: Tap Cellular > Add eSIM
- Tap Transfer from Android
- A QR code will appear on your iPhone
- Use your Android camera to scan the QR code
- Select the number you want to transfer, then tap Transfer
- Confirm, if prompted, and choose to use it as your primary eSIM
- When finished, tap Done on iPhone and OK on Android
- Make a test call to confirm service is working
Can’t scan the QR code?
Try this:- On your iPhone, tap Other Options under the QR code
- On your Android device:
- Open Settings
- Tap Google services > All services
- Tap Pair with iPhone or iPad
- Tap Transfer eSIM
- Enter the session ID and pairing code from your iPhone
- Select your number and tap Transfer
- Complete setup on both devices
- Make a test call to confirm service is working
How do I transfer from iPhone to Android?
Follow these steps:- Turn on your Android phone and connect to Wi-Fi
- Open the Settings
- Find Network & internet
- Choose SIMs
- Tap Transfer a SIM from another device
- Choose iPhone
- Scan the QR Code with iPhone
- On your iPhone:
- Tap Continue to accept the transfer request
- Choose the phone number you want to transfer and tap Continue
- Use Face ID or your passcode to confirm
- Tap Done to continue on your Android phone
- On your Android phone, look for Cricket SIM transferred message and tap Done
- Make a test call to confirm service is working
Need help?
If you have trouble transferring your service:
- Call 1‑800‑CRICKET (800‑274‑2538)
- Or visit a Cricket store for support
eSIM FAQs
Yes. eSIM capable iPhones and Android devices can be activated online or at any Cricket Retail store.
When you switch to Cricket on an eSIM capable iPhone or Android device, you can activate here in minutes.
If you’re already on the Cricket network using a eSIM capable phone with a physical SIM inserted, you can convert your cellular plan to an eSIM in your phone's settings.
Accidents happen. If this occurred after a “hard reset†of your phone, upon re-start, be sure to choose "Keep Your SIM" or "Keep Your Cellular Plan" shown on your device to retain your eSIM profile. Do not choose “Delete All†or it will delete your eSIM and you might have to purchase a new one. If you need further assistance, please contact Customer Support at 1-800-CRICKET (274-2538) or dial 611 to have a new eSIM downloaded to your phone and activated.
