What is Cricket Protect?

Your phone is essential. Cricket Protect has your back during unexpected moments - like when you leave your phone behind at a restaurant or accidentally drop it in the pool – with unlimited repairs for eligible devices and device replacements for approved claims delivered as soon as the next day. 
  

 Pricing for Cricket Protect is based on your device tier:  

• $8/month for devices in Tiers 1-4 

• $12/month for devices in Tier 5 

To see your device tier, visit asurion.com/cricket 
 

Benefits Include:  

• Unlimited number of claims for loss, theft, damage, and out-of-warranty malfunctions 

• $0 deductible for cracked screen repair for eligible devices 

• $0 battery replacement for eligible devices 

• As soon as next-day device replacement for eligible claims 

• myExpert tech support with the Asurion® app  

• Unlimited cloud storage with myPhotoVault 

• Unlimited enhanced cleanings to keep your device sanitized and speaker, mic, and battery charging ports working their best.  

• Unlimited tech support for your device and connecting it to other devices as necessary. 

  

How to Enroll in Cricket Protect:  

• Sign up online, visit a Cricket store or call Cricket Care at 1-800-CRICKET (274-2538) within the first 45 days of activating or upgrading your device on the Cricket Network.  

• Download the myPhotoVault app, which allows you to back up your favorite photos and videos securely. The app automatically backs up your media, freeing up space on your device.  

• Download the Asurion® app to access your benefits and start enjoying myExpert support immediately.  

Note: Customers in New York who wish to add Protect must visit a Cricket store or contact customer care at 1-800-CRICKET (274-2538) or 611 from your Cricket phone .  

  

myExpert Support:  

• Included with your Cricket Protect enrollment via the Asurion App or by phone at 855-309-8342 

• myExpert helps connect your phone to smart devices and also offers:  

• Device Setup: Assistance with setting up your new device - including transferring contacts, photos, and videos from your old one  

• Device Connection: Helps connect your device to important networks and Wi-Fi enabled gadgets  

• Ongoing Support: Expert help to optimize your device’s battery, speed, and storage performance 

Terms and Conditions  

Important Information for Cricket Protect 

• Covers loss, theft, damage, and post-warranty malfunction. Coverage is for the device and battery and if part of the loss, charging cord and SIM. 

• Unlimited number of claims; max device value of $2,500 per claim. 

• A non-refundable deductible or service fee of $10 / $40 / $75 / $130 / $250 applies per replacement claim, based on device. $0 repair deductible or service fee. 

• Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. 

• Program communications, including legal notices and terms and conditions, will be sent by electronic communication subject to the Electronic Communications Agreement.  

• By enrolling, you agree to program details and terms and conditions, which contain binding arbitration. Terms and conditions will be sent within 30 days. 

See the Cricket Protect brochure and Terms and Conditions for complete plan details. 

By selecting “Enroll and Accept”, you agree that you have read and accept the Cricket Protect Terms and Conditions, including the provisions for binding individual arbitration, as well as the information and disclosures on this page and in the Cricket Protect Brochure.