Coverage in Mexico and Canada

Coverage in Mexico and Canada

Use your Cricket service while traveling in Mexico and Canada. There's no need to buy a new SIM card or switch to a local carrier – just turn on your Cricket phone! Other carriers may limit your usage or require a special per-day international add-on, but with Cricket Wireless Unlimited plans, your data travels with you to Mexico and Canada. So go ahead, post those vacation photos on social media, text and call friends and family back home, check your emails, and more.

On the Cricket Core Plan, for all data usage, Cricket may temporarily slow data speeds when the network is busy.

Cricket Plans that Include Mexico and Canada

All Cricket unlimited plans starting at $55/month now include roaming data services plus unlimited calls and texts to and from Mexico, Canada*, and the U.S. This means you can use your phone when you travel to your favorite vacation destinations or visit family back home. Careful though! Calls, texts and data use while in Canada need to stay under 50% of your total usage in a 3-month period or you risk service being suspended. Primary phone usage must be in the U.S.**

*Calls and messages from the U.S. to the Northern Territories of Canada not included.

Data in Mexico and Canada

If you have a Cricket unlimited plan, you can use your high-speed data in Mexico or Canada. Regardless of your plan, if you use roaming data services on wireless carrier networks other than AT&T Mexico, your data usage may be reduced to 2G speeds. In addition, if you are not on an Unlimited plan, once you have exceeded the high-speed data allowance included in your plan, data speeds will be reduced to a maximum 128 Kbps for the rest of your monthly plan cycle.

Just as with calls and texts, cellular data usage in Canada needs to stay under 50% of your total usage in a 3-month period or you risk service being suspended. Primary data usage must be in the U.S.**

Note: Data speeds while roaming in Mexico and Canada are subject to the capabilities of the local service providers, your device, your rate plan, and your location. Also, if you use roaming data services on wireless carrier networks other than AT&T Mexico, your data usage may be reduced to 2G speeds.

Calling and Texting To and From Mexico and Canada

Regardless of your plan, you can receive unlimited text, picture and video messages (SMS and MMS) while traveling. If you decide to upgrade to an unlimited plan while in Mexico or Canada, you can start calling and texting as soon as you make your changes.

What you get:

  • Unlimited text, picture, and video message (SMS & MMS)
  • Unlimited calls

Keep in mind:

  • If you have one of the Cricket unlimited plans you can receive calls and texts from anywhere in the world. However, you can only send texts and make calls to Mexico, Canada and U.S. mobile numbers.
  • Calls, texts, or data usage while in Canada cannot exceed 50% of the total usage.
  • Primary use must occur in the U.S. for Canada usage.

On the Cricket Core Plan, for all data usage, Cricket may temporarily slow data speeds when the network is busy.

Cricket's International Roaming partners

  • Coverage in Mexico is provided by iUSACell (AT&T Mexico) and Telcel.
  • Coverage in Canada is provided by Rogers Wireless, TELUS, and Bell Mobility.

For International coverage, see cricketwireless.com/map.

**View the complete Cricket International Terms and Conditions

Mexico and Canada Coverage FAQs

Dial 611 from your cell phone or +1-214-547-2346 from any landline phone to reach Customer Support while roaming in Mexico or Canada. You will need to call +1-214-547-2346 from another phone if you don't have a plan that costs $55/month or more or have not previously added Cricket International Roaming Mexico to your account. You can also use the myCricket App to chat with Customer Support.

If you're on one of the Cricket unlimited plans, your phone should automatically search for a wireless network. A connection can usually be made in 30-40 seconds. When the name of the local operator is displayed, your phone is ready to use.

In Mexico, to call a local number, simply dial +52 and the local number. To place a call or send a message to the U.S. or Canada, simply dial + 1 (area code) (number). In Canada, to call a local number simply dial +1 and the 10 digit phone number. To place a call or send a message back to the U.S., simply dial + 1 (area code) (number).

The 911 emergency number is unique to the U.S. Cricket Wireless' cellular partners in Mexico and Canada will route 911 calls made on a Cricket Wireless phone to the local emergency services provider.

This could happen in some areas of Mexico if you're connected to the Nextel network. You will see "Nextel" in the top left corner of your phone. To make calls and send texts, you'll need to connect to a different carrier (iUSACell (AT&T Mexico) or Telcel). Try turning your phone off and then turning it back on again and look for either iUsacell (AT&T Mexico) or Telcel in top left corner.

Yes, if Visual Voicemail is enabled on your phone and you are on one of the Cricket Unlimited plans (or $50/month+ grandfathered plans).

Yes, if you've added the Mobile Hotspot feature and are on the Cricket Core plan or if you have the Cricket More plan (req’s compatible device). For unlimited plans, for all data usage, Cricket may temporarily slow data speeds when the network is busy.

Prior to Crossing a Border:

  1. Turn the device off, cross the border, and then turn the device back on again.
  2. For the best experience, do not stay on a phone call or in a data session while you are crossing the border.

 

After Crossing a Border:

  1. With the device on, turn 'on' Airplane Mode in your device Settings, and then after 1-2 minutes, turn Airplane Mode ‘off’.
  2. Ensure the device has Wi-Fi Calling turned ‘on’ and use Wi-Fi access or a public wireless connection where available.
  3. For example – when going into a business, ask if they have a Wi-Fi connection that can be used and log on to that wireless network. 
  4. You can find other troubleshooting tips here: Device and Service Issues | Using My Phone | Cricket Wireless
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